Shipping policy

We are dedicated to delivering your favorite rose gold fashion pieces securely and on time. Please read our shipping policy below to understand how we process and ship your orders.

1. Order Processing Time

All orders are processed within 1 to 2 business days (excluding Sundays and public holidays) after receiving your order confirmation.

Once your order is packed and ready to ship, you will receive a confirmation message along with tracking details.

2. Shipping Rates & Delivery Estimates

We partner with trusted courier services to ensure safe and swift delivery across India.

Standard Delivery: Usually takes 3 to 7 business days depending on your location.

Shipping charges (if applicable) will be calculated and displayed at checkout before you complete your payment. We also offer free shipping on select promotional orders.

3. Order Tracking

As soon as your order is dispatched, we will send you a tracking link via email or WhatsApp/SMS so you can easily monitor your package's journey right to your doorstep.

4. Delivery Delays

While we always strive to deliver your products on time, unexpected delays may occasionally occur due to bad weather, remote delivery locations, or courier-side issues. Zylah will not be held liable for such delays, but we will fully assist you in tracking and resolving the issue with our shipping partners.

5. Incorrect Address or Delivery Issues

Please ensure that you provide the complete and correct shipping address (including pin code and landmark) at checkout.

If a package is returned to us due to an incorrect address or because the recipient was unavailable, re-shipping charges will be applicable.

6. Contact Us

If you have any questions or concerns regarding your shipment, feel free to reach out to us through the Contact page on zylah.in. We are always happy to help.